One plan. Everything included.
Flexible as you grow.
$59 a month covers 30 customers a year and 3 users. From your 31st customer, duely adds a flex slot at $3 a month. There are no tiers: the whole Tranche 2 workflow is in the one plan, and your price follows the size of your book.
One plan for every firm
$59a month
AUD, excluding GST. Billed monthly. Cancel anytime.
- 30 customers a year, 3 users1
- Biometric ID verification, no per-check fee
- Sanctions, PEP and adverse-media screening
- Customer consents, notes and re-reviews
- Evidence packs, SMR firewall, AMLCO console
- See the full feature list
No tiers to upgrade through. Past 30 customers, duely adds a flex slot at $3 a month and you keep working.
Estimate your first year
Estimated first year: about $1,086 plus GST
An estimate from the numbers you enter. Your actual bill depends on the customers and users you add.
Month 4
$65 a month
Hover or tap a column
Plan
$59
Flex slots
$62 × $3
Extra users
$0none needed
32 active customers: 30 in included slots, 2 in flex slots. Your 31st customer arrives this month, so the first flex slot is added.
| Month | Customers | Plan | Flex slots | Extra users | Total |
|---|---|---|---|---|---|
| 1 | 23 | $59 | 0 ($0) | 0 ($0) | $59 |
| 2 | 26 | $59 | 0 ($0) | 0 ($0) | $59 |
| 3 | 29 | $59 | 0 ($0) | 0 ($0) | $59 |
| 4 | 32 | $59 | 2 ($6) | 0 ($0) | $65 |
| 5 | 35 | $59 | 5 ($15) | 0 ($0) | $74 |
| 6 | 38 | $59 | 8 ($24) | 0 ($0) | $83 |
| 7 | 41 | $59 | 11 ($33) | 0 ($0) | $92 |
| 8 | 44 | $59 | 14 ($42) | 0 ($0) | $101 |
| 9 | 47 | $59 | 17 ($51) | 0 ($0) | $110 |
| 10 | 50 | $59 | 20 ($60) | 0 ($0) | $119 |
| 11 | 53 | $59 | 23 ($69) | 0 ($0) | $128 |
| 12 | 56 | $59 | 26 ($78) | 0 ($0) | $137 |
Add only what you use
You are charged for these only when your firm uses them.
Flex customer slot
$3/mo each
Beyond 30 customers. Reusable.
Extra user
$9/mo each
Beyond 3 users.
DVS document check
$8per check
Checks a document with its issuer.
Document intelligence
$3per use
Per document. In final testing.
Custom package
Large book, several offices or invoice billing
If your firm has a large client book, several offices, or needs invoice billing instead of a card, tell us how you work and we'll put together a package that fits.
How customer
slots work
A customer slot is one customer of your designated service: an individual, sole trader, company, trust, SMSF or partnership. Up to 6 relevant individuals inside an entity share its one slot.
Slots, shown as a wall of lockers
Each locker is a slot. Each name card is a customer, with one dot for every person to verify or screen.
- Lockers
- Engagement open
- Engagement concluded, slot still held
- Free
- Flex slot
- Name cards
- Individual
- Company, trust, SMSF or partnership
- One person to verify. Up to 6 fit in a slot
Year one, month 1
Anniversary
A customer takes a slot when their due diligence starts.
- Included slots held
- 0 of 30
- Flex slots
- 0
- Monthly bill
- $59
1 One customer, one slot
An individual uses one slot. A company, trust, partnership or SMSF also uses one slot, as long as it has no more than 6 people you must verify or screen: directors, trustees, beneficial owners and controllers. Each further group of up to 6 such people uses one more slot. A contact person you do not verify does not count.
30 customers a year are included
Counted per subscription year. A customer takes a slot when you start their due diligence and keeps it until your anniversary, even if their engagement concludes earlier. Included slots are one-time use: concluding an engagement does not free one. A customer who comes back in the same year goes back to their own included slot.
Flex slots are reusable
From your 31st customer, duely adds a flex slot at $3 a month and lets you know. When that customer’s engagement concludes, the slot is free for your next customer. Flex slots are not reserved, so any customer can take a free one. A flex slot is charged in full when it is added, with no proration, then renews at $3 on your billing date. It stays until your anniversary unless you cancel it, and cancelling stops it from your next billing date.
Right-sized every year
On your subscription anniversary we re-count. The customers you still manage fill the 30 included slots first, and any flex slots you no longer need are cancelled for you. Past customers do not keep adding to your bill.
Worked examples
- An individual customer
- 1 slot
- A 4-member SMSF with a corporate trustee
- 1 slot
- A partnership with 9 partners
- 2 slots
- A sale with two sellers and two buyers
- 4 slots
- An SMSF with 7 members
- 2 slots
- The same SMSF comes back for a second engagement in the same year, in an included slot
- No extra slot
Each party to a transaction is a customer of the designated service and needs their own due diligence. Someone acting for a customer, such as an attorney or company signatory, is verified as part of that customer, not as a customer of their own.
Everything included
in the one plan
The same product for 10 customers or 500.
Your AML/CTF obligations do not change with the size of your book, so the whole workflow is in the one plan. The only things you add are customer slots and users.
AML program
- Program wizard (risk + CDD)
- Versioning & approval
- AMLCO appointment record
- Training & comprehension tests
- Personnel due diligence
- Effectiveness testing (quarterly)
- Independent evaluation tracking
- PDF export
Customer due diligence
- Engagement management & scoping
- Multi-party engagements & representatives
- Customer registry + CSV import
- ABN/ACN lookup
- Biometric ID verification (duely Verify)
- Customer consent capture
- Sanctions, PEP & adverse-media screening
- Ownership mapping & UBO
- Customer & engagement notes
- Risk assessment & ECDD (SOF/SOW)
- Ongoing CDD & scheduled re-reviews
- Delayed CDD deadline alerts
- Reliance on third parties (s37/s38)
- Secure customer document requests
Reporting & the firewall
- SMR shadow case
- Tipping-off firewall (s123)
- Legal professional privilege (LPP) gate
- Unusual activity reports (UAR)
- AMLCO console & escalation register
- TTR capture and XML export, CBM records
- Approval workflow & sign-off
- Tamper-evident evidence packs
Running the practice
- Compliance calendar
- Compliance health score
- Onboarding checklist
- Dashboard & analytics
- Firm compliance report (PDF)
- Immutable audit trail
- 7-year retention management
Cheaper than pay-as-you-go checks
with the whole system included
Pay-as-you-go tools charge per identity check and stop there. Your obligations continue: you still need the program, risk assessments, screening decisions, registers and the evidence file.
Pay-as-you-go check tools
$150–$200/mo
10 identity checks at the $15–$20 per-check rates common in the Australian market. That buys the checks alone. The program, risk decisions, evidence and registers are still yours to run in spreadsheets and folders.
duely
$59/mo
30 customers a year, verification and screening with no per-check fee, and the whole compliance workflow: program, risk, evidence packs and registers.
Per-check rates reflect published Australian pricing for comparable identity and company checks, as at July 2026.
Billing questions
For other questions, see the full FAQ or get in touch.
What happens when I go past 30 customers?
You carry on working. When you add a 31st customer, duely adds a flex slot at $3 a month and lets you know. The slot starts straight away and is charged to the card on file: $3 in full for that month, with no proration. It then renews at $3 on your normal billing date. There is no higher plan and no sales call.
Is it 30 customers at a time, or 30 a year?
30 a year, counted from the date you subscribed. A customer takes an included slot when you start their due diligence and keeps it until your anniversary, even if their engagement concludes earlier. Included slots are one-time use: concluding an engagement does not free one. On the anniversary we re-count: customers with an open engagement fill the 30 included slots first, and flex slots you no longer need are cancelled.
What if a customer leaves?
You don't need to do anything. When their last engagement concludes they become inactive automatically: re-reviews stop and their records are kept for the seven-year retention period. If they were in one of your 30 included slots, that slot stays counted until your anniversary. If they were in a flex slot, the slot is free straight away for your next customer, or you can cancel it and billing stops from your next cycle.
Does an SMSF, company or trust count as several customers?
No. A company, trust, partnership or SMSF uses one slot if it has up to 6 people you must verify or screen (directors, trustees, beneficial owners, controllers), and one more for each further 6. A partnership with 9 partners uses two, and an SMSF with 7 members uses two.
How many customer slots does one property sale use?
One slot per party to the sale. Two sellers and two buyers is four slots, because each is a customer of the designated service and needs their own due diligence. An entity counts once: two individual sellers and an SMSF buyer is three. A returning customer who held an included slot goes back to it and uses no extra slot.
Are verification and screening extra?
No. Biometric ID verification through duely Verify (document capture, liveness and face match), company lookups, and sanctions, PEP and adverse-media screening are all included with no per-check fee, under our fair-usage policy. The only per-use charges are two optional services you run by choice: a Document Verification Service (DVS) check at $8, which confirms a document against the record held by the agency that issued it, and document intelligence at $3.
Do I have to pass DVS or document intelligence costs on to my client?
No. duely bills your firm. You decide whether to absorb the cost, add it to your own invoice or build it into your fee. When you run a DVS check or document intelligence you can mark it as client-recoverable, and duely keeps a list of those charges for your firm's records.
How is duely billed?
Monthly, per firm, in advance, to the card on file. Your invoice shows the subscription, any flex slots and extra users, and any DVS checks or document intelligence runs that month, each on its own line. Prices are in AUD and exclude GST; GST is added to each invoice.
Do you offer annual billing?
No. duely is billed monthly, with no lock-in. Cancel from your billing settings and you keep access to the end of the current billing period.
Is there a free trial?
There's no free trial, but you get full access from day one. You can cancel anytime from your billing settings and keep access to the end of your current billing period. The launch offer of a free first month ended in August 2026. Cancellation and refund terms are set out in our Refund and Cancellation Policy.
Set up your Tranche 2 compliance
Register now, or see how duely works first.